Delivery FAQ
Most of our orders are delivered in 7 - 10 working days. (unless stated differently on the website banner)
Under normal conditions, we usually prepare and ship orders in 1 to 3 working days.
No, not for now, only the standard delivery is available.
Can I check the status of my order?
Yes. Firstly you will be informed by email of your order's confirmation, then you will receive another email with a tracking number once your order is shipped.
Yes. If you have just placed an order you can contact us the very same day at info@smallpetwarehouse.com.au. Past 12-24h after your order, you will be able to change the address on the transporter's website as soon as you receive your package tracking number.
Please contact us by email at info@smallpetwarehouse.com.au and send us photos of the broken products within 7 days after receiving the order. Please also send us photos of the packaging (inside and outside). In any case, make sure to keep every piece of the packaging until the case is resolved.
Some orders are sent in several shipments and they may arrive separately. If this is the case, it will be indicated in your Fedex tracking.
If you think any element is missing, please reread the product's description on our online store which lists every included components. If there is a discrepancy with what you have, send us a photo of what you have received. For other problems, contact us at info@smallpetwarehouse.com.au and send us pictures of the issue.
We will do our best but if your order has already been sent out for production, it will not be possible to cancel it. For your cancellation request, you should send an email to info@smallpetwarehouse.com.au with the following email subject: ORDER MODIFICATION - your order reference.
In order to remain eco-friendly, we have decided against printing any assembly instructions. We have uploaded assembly videos for each of our cages on our Youtube channel Kavee.
Small Pet Warehouse is headquartered in Sydney NSW. Our logistic center is currently located in Belgium.
